Working in the hospitality industry can be incredibly rewarding, but it can also be challenging, especially when it comes to earning tips. Tipping can be a major source of income for hospitality staff, so it’s important to know how to maximise your earnings. In this blog, we’ll explore some tips and tricks to help hospitality staff earn more in tips.
- Provide exceptional service: This may seem obvious, but providing exceptional service is the most important factor when it comes to earning tips. Customers are more likely to tip generously when they feel that their needs have been met and that they’ve received excellent service. Remember to be friendly, attentive, and helpful, and go above and beyond to exceed customer expectations.
- Be knowledgeable: Another way to earn more in tips is to be knowledgeable about the products and services you’re offering. Customers appreciate it when staff can answer their questions and offer recommendations. Be sure to familiarise yourself with the menu, the wine list, and any other relevant information so that you can provide the best possible service.
- Build rapport: Building rapport with customers can also help you earn more in tips. Customers are more likely to tip staff who they feel a connection with, so try to establish a personal connection with each customer. Be friendly, smile, and engage in small talk when appropriate.
- Be efficient: In addition to providing exceptional service, it’s important to be efficient when serving customers. Customers don’t want to wait a long time for their food or drinks, so be sure to work quickly and efficiently. This will help ensure that customers are satisfied and more likely to tip.
- Make recommendations: Another way to earn more in tips is to make recommendations to customers. If a customer is unsure about what to order, offer suggestions based on their preferences. This shows that you’re attentive and engaged, and it can help customers make a decision more quickly.
- Keep it clean: It’s also important to keep your work area clean and tidy. Customers are more likely to tip staff who are organized and neat. Be sure to wipe down tables, clear plates and glasses promptly, and keep your work area clean and organised.
- Be personable: Finally, it’s important to be personable when interacting with customers. Customers are more likely to tip staff who they feel comfortable with and who they enjoy talking to. Try to be warm, friendly, and engaging, and take the time to get to know your customers.
In conclusion, earning more in tips as a hospitality staff member requires a combination of exceptional service, efficiency, knowledge, and personal connection. By following these tips and focusing on providing the best possible service to your customers, you can increase your earnings and build a loyal customer base.